Work that
shipped.

Fiori Design System — UX Writing & Content Guidelines

SAP's Fiori is one of the world's largest enterprise design systems, used across 180+ countries. Embedded as UX Writer on a team of 6 Figma designers — writing and maintaining the content layer of the system.

Deliverables: Component guidelines, voice and tone standards, interaction copy, pattern documentation, content governance, accessibility writing, Figma annotations.

Enterprise SaaS · Async · Remote · Contractor

AdCenter — Product Specifications & Process Documentation

Authored detailed product specifications for Microsoft AdCenter — including the Change History Report and Campaign Analytics features — used by search marketing teams, agencies, and support personnel across the Microsoft-Yahoo partnership.

Deliverables: Business requirements, feature specifications, user scenarios, pain point analysis, terminology documentation, and SaaS licensing/pricing process flows for the WWLP program during Microsoft's transition from software to SaaS.

Enterprise SaaS · Ad Tech · Search Marketing · Global

Email Campaign Performance Analytics — Content & UX Writing

Led content development and UX writing for Sampi — Google's internal email performance tool replacing a fragmented system across 44 products.

Deliverables: Navigation labels, filter UI copy, data visualization messaging, conditional formatting language, onboarding guidance, and performance threshold copy.

250+ users · 44 products · 74 languages · 18,618 deployments tracked

Creator Academy — Learning Platform Copy & IA

Designed and wrote the full content layer for YouTube's creator training portal — from information architecture to assessment copy.

Deliverables: All instructional copy, UI labels, course descriptions, navigation IA, assessment content, knowledge checks, and CTAs — for creators at every experience level.

~40,000 creators enrolled

Retail POS System — UAT Documentation & Process Flows

When Deutsche Telekom standardized retail operations across U.S. stores, we documented key current-state processes and built a UAT framework for a new point-of-sale system rollout.

Deliverables: UAT test plans covering device activation, number porting, accessory selection, and rate plan flows. Defect resolution process documentation using Test Director. Personal account activation, pre-paid replenishment, and accessories selection process flows.

Telecom · Retail Operations · 1,200 stores nationwide

Premier Online Care — Technical Documentation & Registration Flows

Authored technical documentation for multiple AT&T Wireless Customer Care BAU processes — mapping user actions and system interactions for clarity across internal teams and end-users.

Deliverables: 3G Microcell registration process documentation, Premier Online Care (POC) CRU registration flows, email verification process, bulk registration documentation (50+ users), and email reminder flows for new users.

Telecom · Customer Care · Enterprise Portal

Driver App — Tax Documentation Suite

End-to-end UX writing and compliance copy for Uber's driver-facing tax features — a 3-step W-9 form, contextual tap states, 1099 navigation, delivery method selection, and multi-market tax summary documents across the U.S., Canada, and Australia.

Uber's driver partners were submitting incorrect tax information with no validation — creating IRS compliance exposure at scale. I wrote all microcopy, field labels, certification language, and contextual help, vetted with legal, tax, HR, and privacy teams. Each word had to be verifiable fact, not tax advice.

In several markets, the resulting tax summary documents were accepted as formal proof of income — helping drivers qualify for credit cards, consumer loans, and financing. A compliance artifact became a financial access tool for gig workers worldwide.

Advertiser Email Campaigns

Performance summary emails for small business advertisers — translating raw campaign data into plain-language summaries with a clear next step. Written for audiences ranging from first-time advertisers to sophisticated agencies, in 12 languages across 19 countries.

AMEX — Partner Portal & B2B Payments Copy

UX copy and content strategy for two AMEX engagements — the Partner Portal, supporting enterprise partner workflows at scale, and Payve, AMEX's digital B2B payments platform, where financial concepts had to be translated into plain-language value messaging.